How does a verbal arbitration procedure work?

In certain cases the arbitrator may invite the parties concerned to an arbitration meeting and discuss the dispute verbally with them, taking due account of the relevant circumstances, with the aim of reaching a settlement between the parties in the arbitration procedure.

The arbitrator determines the further course of the procedure, taking the principles of neutrality and equity into account. He or she attempts to reach an agreement with the party concerned.

In order to reach an agreement, the arbitrator may submit an arbitration proposal or offer the use of mediation as a means of resolving the dispute.